Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your sigra368 account — including how deposits via DANA, OVO, and GoPay are handled, what counts as permitted use, and how we manage disputes.

Account eligibility rulesDANA, OVO, GoPay wallet useWithdrawal and verification stepsProhibited conductDispute process

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HOW WE OPERATE

How We Apply and Enforce These Terms

Transparency about how these terms work in practice matters more than a long legal disclaimer. Here is how we handle the four areas that come up most often — account security, wallet verification, data retention, and dispute escalation. Players in Yogyakarta and elsewhere in Indonesia can expect the same process regardless of which supported wallet they use.

Account Security

Your account is protected by password and OTP verification on login. We never ask for your DANA, OVO, or GoPay PIN — any message requesting it is not from us. Report suspicious contact immediately through live chat.

Wallet Verification

Before a withdrawal is processed, we verify that the destination wallet — DANA, OVO, or GoPay — matches the name on your registered account. This step exists to protect you from misdirected payouts.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by our operating standards. You can request a summary of your data through the support email channel.

Dispute Escalation

If live chat does not resolve your concern, escalate by email with your case reference number. We aim to give a substantive written response within the timeframe stated in our support policy — not a holding reply.

What These Terms Actually Cover

sigra368 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you have read these terms and agree to be bound by them. They apply to all activity on sigra368 — browsing the lobby, placing any game round, and every transaction you make through your connected wallet. Wallet payments via DANA,

1
OVO, and GoPay are subject to both our deposit rules and the terms of the wallet provider you use. We do not override those provider terms; if there is a conflict, our account terms govern what happens on our side only. You are responsible for keeping
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your login and wallet credentials secure. We may suspend or close an account if we detect activity that breaches these terms, including use of multiple accounts, providing false registration details, or attempting to manipulate game outcomes. Any funds associated with a breached account may be withheld
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pending review. These terms may be updated; continued use of the account after a change is posted constitutes acceptance. We will flag material changes with a notice on the lobby. Access to sigra368 is available only where local law in your region permits online gaming activity
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— check the rules that apply in your location before you proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can help. You can reach us through live chat on the site, by email, or via our social messaging channel. For wallet-specific disputes — such as a DANA or OVO deposit that posted but was not credited — include your transaction reference number so we can check our records and respond with specifics rather than a generic reply.

Live Chat Open the chat window inside your account dashboard. A support agent will respond to terms-related questions directly, including account suspension queries and wallet credit issues.

Email Support Send your query to our support address listed on the contact page. Include your account ID and the specific clause or transaction you are asking about for a faster resolution.

Social Messaging Reach us through our official social messaging channel for quick clarifications. For formal disputes about account terms or held withdrawals, email is the recommended path.

Your Questions About These Terms, Answered

These are the questions we get most often about how these terms work in practice — what they allow, what they restrict, and what you can do if something goes wrong with your account or a wallet transaction.

You agree to use one account only, provide accurate registration details, and use DANA, OVO, or GoPay wallets registered in your own name. These rules protect both your account and our platform.

We can update the terms, but we will post a notice in the lobby when a material change happens. Continuing to use your account after that notice means you accept the updated version.

Contact support via live chat and provide your wallet transaction reference. We will check our records against the payment rail and credit the amount if the transfer is confirmed on our end.

Withdrawals are held when the destination wallet name does not match your registered account name, or when a security review is triggered. Contact support with your account ID to find out the specific reason.

Yes. Send a data request to our support email with your account ID. We will provide a summary of the records we hold and the retention period that applies to your account type.

Access depends on local law and is available only where online gaming activity is permitted in your region. Check the rules that apply to your location before creating or continuing to use an account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

How We Apply and Enforce These Terms

Reach Us About These Terms

Your Questions About These Terms, Answered

01 What do I actually agree to when I open an account?

02 Can sigra368 change these terms without telling me?

03 What happens if my DANA or OVO deposit does not appear in my account balance?

04 Why was my withdrawal put on hold?

05 Can I request a copy of the data sigra368 holds on me?

06 Is access to sigra368 permitted in my region of Indonesia?

Terms & Conditions

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