What We Collect and Why It Matters
When you open an account with us, we collect the information needed to operate it: your name, contact details, and the e-wallet identifiers you use — whether that is your DANA number, your OVO linked phone, or your GoPay account reference. We collect this to verify
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your identity, process withdrawals, and keep your account secure. We also log device and session data when you access the lobby, which helps us detect unusual login patterns and protect your account from unauthorised access. If you reach our support team for help with a DANA
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deposit or an OVO withdrawal query, that conversation is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors — including the local wallet rails — is limited strictly to what is needed to
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complete your transaction. You can request a copy of the data we hold on your account, and you can ask us to correct anything that is wrong. Our data practices apply where local law permits, and availability of this service depends on your eligible region within
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Indonesia.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.